1. Atou Concept

 

In the Atou, since 1985, with experience in the field of footwear, we dress every step of the woman in every moment.

Today, we frame it atou with a fresh and dynamic concept which reflects the personality and aesthetics of the modern girl, the modern woman.

  1. PAYMENT METHODS

 

a.1 DEPOSIT IN A BANK ACCOUNT

The company Maria S. Phytanidis M.EPE maintains the following bank accounts with the details of the beneficiary "Maria S. Phytanidis M.EPE" :

Alpha Bank                        IBAN: GR96 0140 1150 1150 0232 0008 393

Piraeus Bank                     IBAN: GR75 0172 0310 0050 3109 9866 846

a.2 Payment by card through everypay

"Recognizing the importance of electronic payment security, the EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3/23-7-2018 GOVERNMENT B 3010/25-7-2018), and securely manages card payment transaction data, in accordance with the regulatory framework of the standard card transaction security management. THE Everypay is certified according to the card transaction management security assurance standard (PCI DSS), and is subject to periodic audits by a specialized consulting company. All its services Everypay are made through secure connections with 256 certificates SSL bits. THE EveryPay also supports the ability to use the service 3D Secure, an additional security layer for cards VISA & MasterCard. The Payer will then have to enter his personal secret code to successfully complete the transaction"

b. PAY ON DELIVERY

The customer pays the delivery of the order to the employee of the courier company, who acts on the instructions of "Maria S. Phytanidis M.EPE".

c. PAYPAL

Once you have completed filling in all the remaining information required to place the order, you will automatically be transferred to the secure Paypal site, from where you will have the option to either directly fill in your credit/debit card information or to log in to the existing your existing Paypal account and use your saved details.

d. CLICK AWAY

With the Click away service, you fill in all your personal information and upon completing your order, we will contact you to arrange an appointment for delivery to the outside of our physical store at 11 Patriarchou Ioakeim, Kolonaki, Athens, 10675. The payment of the order is made either electronically when you complete the order using a credit/debit card, or by using the POS at the time of delivery to the store.

  1. SHIPPING AND DELIVERY METHODS

a. SHIPPING TO GREECE

For orders in Greece, shipping will be Free, as long as the order exceeds the amount of 50 Euros. Orders under 50 Euros will incur a shipping charge of 5 Euros. In case of changing the product, returning the first product and sending the new product costs 7 Euros, using the courier company cooperating with us.

All products are sent to the address you have given us, via the courier company GENIKI TAHYDROMIKI. "Maria S. Phytanidis M.EPE" reserves the right to use another courier company.

b. PRODUCTS DELIVERY

Within 2 to 5 working days for mainland Greece, Crete and islands (we always refer to the delivery to the capitals of the prefectures and not to remote areas), as long as the products you have ordered are available. The above deadlines do not apply during periods of bad weather, strikes and in any case of force majeure that may affect delivery times.

In the event that a product is not immediately available, you will be informed in good time by the orders department of the estimated delivery time.

c. SHIPPING TO CYPRUS

Deliveries in Cyprus are made within 7-10 days and shipments are made with the courier company GENIKI TAHYDROMIKI. The shipping cost is 25 euros.

  1. EMAIL NEWSLETTERS

"Maria S. Phytanidis M.EPE" and the online store "www.atouconcept.com" provides its users with the possibility to choose their periodic or case-by-case information about the new products it has on the market and about any other offers, payment arrangements, etc., by sending promotional - informative messages to their email address.

"www.atouconcept.com" will not abuse its above service. In the event that you wish to no longer receive informative newsletters or wish to completely unsubscribe from the Maria S. Phytanidis M.EPE newsletter system, you can inform us by phone at 6988945918 and 210-7228231.

  1. PRODUCT CHANGE

In cases where you wish to change the product you have purchased, you must fill in the product code or codes and size in the contact e-mail and our partner will contact you. Alternatively, you can contact the customer service department directly at 210-7228231 and 6988945918 (Monday – Friday 09:00-15:00).

Change conditions:

  1. the product must not have been used
  2. the change must be made within fourteen (14) calendar days
  3. the product must necessarily be accompanied by the original proof of purchase (Retail Receipt, invoice, Shipping Note-Invoice, etc.)
  4. and be in the condition received by the customer, complete and undamaged, and its packaging should be the one that normally accompanies the product

In order for the products to arrive in good condition, you must pack them properly - in a larger box - so that they are protected during shipping.

In case of changing the product (size, color, etc.) the return of the first product and the shipment of the new product costs 7 Euros, using the courier company cooperating with us.

You can return the products you purchased and request a replacement for the following reasons:

  1. WRONG PRODUCT SHIPPED

In those cases in which, with proven fault of "Maria S. Phytanidis M.EPE" products were delivered to you in a different design or size than that of the order, you can return the products. Product replacement is free for all of Greece.

  1. PRODUCT MANUFACTURING DEFECT

In those cases in which there is a defect in the product you have the right to return the product you purchased and request its replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within 3 calendar days from the receipt of the product.

The return of the product is free from all over Greece, always after consultation with the customer service department 210-7228231 (Monday - Friday 09:00-15:00).

 

order cancellation

For any cancellation of an order before shipping and delivery to a courier, you should contact us by phone at 6988945918 or 210-7228231, quoting your Order Number.

  1. TERMS OF USE

 

PRIVACY

You can browse the online store "www.atouconcept.com" without providing any personal information. The cases in which we will need some of your personal data are to place your order.

The personal data you declare in the online store "www.atouconcept.com" are kept exclusively for reasons related to transactions with you, communication, improving the services provided and may not be used by third parties or granted to third parties (with exception where provided by the Law to the competent authorities only).

PRICE POLICY

The prices of the products available on atouconcept.com are final, including VAT 24% and in euros. The store reserves the right to change prices without prior notice. The user deals with the store with pricing conditions in effect at the time of the order, regardless of whether they were changed later.